Utility Questions

Q: Will I have to pay utilities for my home?
A: All homes are equipped with electric and gas meters.  Consumption and costs will be tracked on a monthly basis. An average consumption will be determined for each type of unit in each neighborhood and this will be established as the utility allowance baseline. Residents whose consumption exceeds the baseline will be billed for that excess amount on a monthly basis.  Residents whose consumption is at less than utility allowance baseline will be given a rebate on a monthly basis.

Miscellaneous Questions

Q: Will BAH impact the WIC Program?
A: No. BAH is not counted as income when calculating eligibility for this nutritional program.

Q: Will BAH impact the Free Lunch Program?
A: Now that BAH will be shown on your LES statements, it may be counted as income which could impact your family's eligibility for this program.

Q: Is there a self-help program?
A: No.  Balfour Beaty Communities has on-site professional maintenance personnel to provide responsive care for every home. We ask residents to leave home repairs to these professionals by calling in a service request.  

Payment Questions

Q: If both spouses are service members, do they both "forfeit" BAH rent?
A: No. The senior member's BAH will be used for the rental amount. The other service member will receive their full BAH in their paycheck.

Q: What does my rent include?
A: Your rent will include your electric and gas to the baseline as stated above, as well as water and sewer. It also includes a Personal Property Insurance policy to cover your personal belongings up to $20,000 with a $250 deductible.

Q: If my rent is late, do I need to pay a late fee?
A: The late fee for rent and all other charges that are not paid in a timely manner is $25.

Q: How much is my rent?
A: The amount of your rent is equal to the BAH at the with dependant rate for your rank.

Q: If I receive a promotion or demotion, what is the amount of my rent?
A: The rent will increase for a promotion and decrease for a demotion. The rental amount is always the amount of the BAH. It is your responsibility to notify the Community Management Office within five (5) days of any promotions or demotions.

Q: What is the eviction policy?
A: Residents may be evicted for non-payment, egregious acts, or failure to follow Community Policies. The Command will always be involved in all eviction proceedings.

Q: Will I start to receive BAH?
A: Military families living in Privatized Housing will collect the BAH.

Q: Now that BAH is noted on my LES, is this amount taxable?
A: No, BAH is not taxable.

Q: Who is responsible for answering our payment questions?
A: You may direct your questions to the Community Manager.

Q: Will my personal check be accepted for rent?
A: Personal checks are not accepted. You may pay by money order, cashier's check or VISA/MasterCard.

Q: Will rent be prorated if I move out other than the last day of the month?
A: The month will be divided into 30 equal periods, despite the number of days in any given month. The rent will be assessed only for the days that you lived in housing.

Q: How do I pay rent?
A:
For Service Members in the Army, Navy and Air Force:

Rent is paid by Allotment. Your BAH will be wired to the Military Assistance Corporation (MAC) who is a contractor that collects allotments and remits these payments to vendors. MAC will wire the funds to Fort Detrick/Walter Reed Army Medical Center Housing, LLC (Balfour Beatty Communities). You will see your BAH on your LES as an entitlement and as a payment to Fort Detrick/Walter Reed Army Medical Center Housing, LLC. The advantages of payment by Allotment are that you will not be required to pay a Security Deposit and your rent will be due in arrears.

For Service Members in the Marines:

The same applies as the answer above, however, you are responsible for filling out an Allotment Form (DD Form 2558) and forwarding your copy of the DD Form 2558 to your finance administrator.

For Service Members in the Coast Guard:

The same applies as the answer above, however, you are responsible for filling out an Allotment Worksheet (CG PSC-2040). Balfour Beatty Communities maintains a copy of the PSC-2040 and you take the original signed PSC-2040 to your PERSRU Office for initiation of the rent allotment.
 

Pet Questions

Q: Is there a pet policy?
A: The number of pets in a home is limited to two. Aggressive breeds are not permitted. See pet policy under Forms and Guides for a list of restricted breeds. 

Assignment Questions

Q: How will the waiting list process be managed?
A: The waitlist is managed by Balfour Beatty Communities. Upon completion of the on-line application and receipt of required documents (current LES statement, military orders and verification of authorized occupants), the service member is placed on the waiting list according to date of rank, reporting date to WRAMC and unit size needed. When the service member’s number is next in line and a home becomes available, the member is contacted by the Resident Specialist to tour the available home. If the home is suitable for the service member and is his family, an offer will be made to accept the home. The service member will have 48 hours after the official offer to accept or deny. If the home is accepted, an inspection and move-in date will be scheduled.

Q: How will the Assignment process work?
A: Homes are assigned according to rank and number of dependants. Additionally, homes may be assigned according to UFAS needs.

Q: What happens if my family size increases?
A: You go to the Community Management Office to be placed on the proper referral list.
 

Maintenance Questions

Q: How do we make a maintenance request?
A: Residents will be provided a telephone number at their installation to report an emergency, or to request maintenance repairs. Residents can also initiate maintenance service via our website.

Q: Who provides maintenance for my home?
A: Balfour Beatty Communities provides maintenance services.

Q: Whom do we contact with concerns of maintenance issues?
A: Residents may contact the Community Management Office.
 

Leasing Questions

Q: What if I receive orders to PCS or TDY for more than thirty days?
A: The lease contains provisions that will allow you to break your lease with thirty (30) days notice and a copy of the orders.

Q: What if I receive immediate orders and am not able to provide thirty (30) days notice?
A: The lease allows you to provide a shorter notice if you can provide documentation of your immediate orders.

Q: Do I have to sign a lease?
A: Yes, all residents will be required to sign a lease in order to protect themselves as well as the partnership.

Q: What if I decide to "break" my lease for other reasons, prior to the one-year expiration?
A: The tenant shall pay an amount equal to one month's BAH as liquidated damages for the early termination of the rental agreement. Such liquidated damages shall be paid in addition to any prorated monthly rent or other money owed by the tenant as a result of any damages to the premises.

Q: What happens if a divorce occurs in a family residing in Housing?
A: The policy is the same as it was when the Army operated the Housing. The first day that the service member resides away from the home, a thirty (30) day written notice must be submitted. The spouse and the family will be required to vacate the home within thirty (30) days of physical separation. In these cases, the lease may be broken.

Q: How will I sign the lease if the military member is deployed?
A: Please designate a special or general power-of-attorney for your spouse. If you are unable to do that, please contact the Community Management Office for further assistance.